Privacy policy

Ecom GenZee operates this online store. This Privacy Policy explains how we collect, use, and share personal information when you visit our store, place an order, or contact us. Our store is powered by Shopify.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, and billing or shipping address.
• Order and account information, such as purchases, account details, and customer-service history.
• Payment and transaction information, such as payment details, billing information, and transaction history. Payments are processed through payment providers; we do not store full payment-card details on our own servers.
• Device and usage information, such as IP address, browser information, pages viewed, and interactions with our store. This may be collected through cookies and similar technologies.
• Communications you send to us, including customer-service and return requests.
• Marketing preferences and interactions with our marketing messages.

We collect information directly from you, automatically when you use our store, and from service providers or partners involved in providing our services.

How We Use Information

We use personal information to process payments and orders; arrange delivery and returns; provide customer support; manage accounts; communicate about purchases; improve our store; protect against fraud and misuse; comply with legal obligations; and, where permitted, send marketing communications and measure or personalize advertising.

How We Share Information

We may share information with Shopify and service providers that help us operate the store, process payments, fulfill and deliver orders, provide support, analyze store performance, or provide marketing services. We may also share information when you direct us to, when required by law, or when necessary to protect our rights and the security of our services. These parties may process information in countries other than your own.

Cookies and Advertising

Our store may use cookies and similar technologies to operate the website, understand how it is used, and support advertising. Your available privacy choices may depend on your location and the settings offered on our store or by your browser and device.

Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or opt out of certain uses of it. You can unsubscribe from promotional emails using the link in those messages. We may still send essential order or account messages. To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

Security and Retention

We take reasonable steps to protect personal information, but no method of transmission or storage is completely secure. We keep information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, and meet legal obligations.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

Third-Party Links

Our store may link to third-party websites. Their privacy practices are governed by their own policies, not this one.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised date.

For questions or requests about this Privacy Policy, contact:

Ecom GenZee
Email: ecomgenzee@gmail.com
Registered address: 124 City Road, London EC1V 2NX, United Kingdom