Shipping policy

Shipping Policy
Last updated: September 25, 2026

Ecom GenZee currently accepts orders for delivery within the United States only. Orders are fulfilled and shipped from our US-based warehouse. Our registered UK business address is not a shipping or returns location.

Shipping Options and Charges

Available shipping methods, their charges, and estimated delivery times are shown at checkout before you place your order. Availability may vary by delivery address and item. Any delivery estimate is an estimate, not a guaranteed arrival date.

Order Processing

We aim to process orders within 1–2 business days. Orders are not normally processed on weekends or public holidays. Processing may take longer during busy periods. Delivery time begins after the order is shipped and does not include processing time.

Tracking and Delays

When your order ships, we will send a shipping confirmation with tracking information, where available. Tracking updates may take up to 24 hours to appear in the carrier’s system.

Carrier delays, weather, or other events outside our control may affect delivery. If your order is significantly delayed, please contact us so we can help investigate.

Delivery Address and Missing Packages

Please check your shipping address before placing an order. If you notice an error, contact us as soon as possible; we will try to correct it before shipment, but cannot guarantee a change after the order has been processed.

If tracking shows a delivery problem, or your package has not arrived within the expected timeframe, email us with your order number and tracking details. We will help investigate with the carrier.

Returns

To request a return, contact us first and follow the instructions in our Refund & Return Policy. Approved returns are sent to our US returns-processing address, not our registered UK address.

Contact

For shipping questions, email ecomgenzee@gmail.com and include your order number if you have one.