Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our support team:

  • Email: [Insert your store email, e.g., ecomgenzee@gmail.com]

  • Phone / WhatsApp: [Insert your phone/WhatsApp number]

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within a few business days.